Meet the people behind the standard.

Jo brings over 11 years of Community Association Management experience to Crown Facility Solutions, with expertise in operations, leadership, client relations, and organizational efficiency. She began her career as an Operations Supervisor at Chase Bank, building a foundation in customer service, team leadership, and operational excellence. She then spent more than eight years in HOA management specializing in New Development communities, advancing from Community Association Manager to Senior Manager and ultimately Group Coordinator for the Orange County and Inland Empire New Development Teams. Along the way, she earned her Certified Manager of Community Associations (CMCA) and Association Management Specialist (AMS) designations.

Her years on the management side give Jo firsthand insight into the challenges property managers face, the value of dependable vendor partnerships, and the level of service communities deserve. At Crown, she streamlines business operations, strengthens internal processes, and enhances the client experience, pairing operational efficiency with a commitment to lasting relationships that keep client needs at the forefront. Jo believes exceptional service begins with clear communication, accountability, and a true understanding of the people and communities being served.

Hans brings 38 years of janitorial industry experience, and he built his career from the ground up, working his way through some of the most respected companies in the business. Before partnering with Crown in 2023, he managed some of the largest municipal contracts in Southern California, which earned him a strong reputation for delivering precise, efficient, high-quality service at scale.

Today Hans leads operations across Crown's recurring service accounts through a strategic partnership, and that gives Crown's clients a real advantage. He has overseen the personnel, logistics, and resources behind large city contracts, so few challenges are new to him. He builds high-performing teams through best-in-class training. He also builds a culture of teamwork and accountability, so every crew member meets top industry standards. Clients get reliable crews, consistent results, and an operations leader who has handled far bigger jobs than theirs.

Hans also helps shape Crown's data-driven operational strategy and change initiatives. That keeps service efficient and adaptable to industry trends and changing client needs, and it strengthens Crown's position as a premier facility maintenance provider.

Diana has been a key part of Crown since 2018. She brings a background that blends corporate operations, legal precision, and financial management. She began her career in 1999 with The Irvine Company, where she learned how large organizations are structured and run. She then moved into the legal field as a legal secretary, earned her Certified Paralegal designation while attending Irvine Valley College, and practiced as a paralegal for nearly a decade.

That background gives Crown's clients a real advantage. Diana's legal training shows in how she handles the details that matter most to property managers and public agencies: compliance, documentation, and accuracy. She oversees employment compliance, payroll, and accounts receivable, so clients can count on clean billing, properly managed staff, and a vendor that meets regulatory requirements without being reminded.

Working with Account Management and Operations, Diana uses data-driven reporting and process improvement to keep client relationships strong and service running smoothly. Her integrity, problem-solving skills, and focus on long-term partnerships help make Crown a trusted, dependable partner for every client it serves.

Chris has been with Crown for 12 years, making him one of the most experienced members of the team. He knows every part of the business, from carpet and floor care to window cleaning, power washing, and overall facility care. That breadth makes him the person Crown relies on to see a property the way a client does, and often to notice what others miss.

Chris is extremely diligent and detailed in how he walks and inspects buildings and properties. He looks past surface appearance to the condition of floors, glass, exteriors, and common areas, and he identifies issues early, before they turn into client concerns or costly repairs. His assessments give Crown's field teams clear direction on where to focus and give clients an honest, accurate picture of their property's condition.

For Crown's clients, Chris is a key part of what keeps service strong over the long term. His inspections confirm that standards are being met, highlight where attention is needed, and help shape service plans that fit each property. With more than a decade of Crown experience behind every walk-through, Chris helps make sure the quality clients see on day one stays there year after year.

Juan brings 15 years of hands-on experience in the janitorial industry, and he has spent the last 10 of them with Crown. He has deep expertise in high-level training, quality control, and specialized cleaning services. His long tenure gives him an in-depth knowledge of Crown's standards, sites, and clients that few field leaders can match.

That gives Crown's clients a real advantage. Juan leads field operations to keep service standards high at every site, and he builds the training programs that prepare crews to perform. His skills span floor care, window cleaning, power washing, and specialized cleaning techniques. Every team he trains goes out equipped, knowledgeable, and motivated to deliver results clients can see, backed by a decade of experience doing it the Crown way.

Juan leads with integrity and accountability, and he has earned lasting respect from clients and employees alike. His focus on continuous improvement and hands-on problem-solving helps Crown complete every project with precision, care, and a consistent commitment to quality.

Victor has spent 15 years working hands-on in the janitorial industry, building expertise across every part of facility maintenance, from floor care and window cleaning to power washing and specialized cleaning. He joined Crown two years ago and quickly became a trusted presence in the field. He has a sharp eye for operational challenges and a talent for fixing them.

For Crown's clients, that means problems get solved fast and stay solved. Victor assesses each site, puts effective solutions in place, and drives process improvements that make service more efficient and reliable. His years of experience elsewhere in the industry give him a fresh perspective on how the work can be done better. He works directly with clients, so concerns are handled on-site by someone who knows the work firsthand.

Victor also builds a culture of teamwork, accountability, and motivation within his crews. His high standards and steady leadership help Crown keep its reputation for top-tier service and operational excellence.

Jesus brings more than 10 years of industry experience to Crown, and for the past 3 years he has led the Special Teams. These crews handle the periodic and seasonal work that keeps properties in top condition: carpet cleaning, tile and grout restoration, floor waxing and refinishing, window cleaning, power washing, waste optimization, and handyman services.

As Special Teams Lead, Jesus makes sure each project is planned, staffed, and completed to Crown's standards. He knows that specialty work often happens on tight timelines, whether that means overnight floor refinishing, window cleaning around tenants, or power washing scheduled around residents and visitors. He keeps his crews prepared, safe, and focused, so every job is finished right the first time and every area is ready when the client needs it.

Jesus's experience reaches across HOAs, community associations, commercial buildings, and municipal facilities. Clients count on him to carry out the large-scale work that protects their property's appearance and value. His leadership and hands-on expertise help make Crown a single, dependable partner for both daily care and the big projects that need to be done well.

Tracy brings 20 years of finance experience to Crown. She oversees the company's financial operations with accuracy, integrity, and a strong commitment to transparency.

Her work supports Crown's clients and team alike, helping keep the business stable, well-run, and focused on delivering consistent, high-quality service.

Gina has been with Crown for five years and plays a central role in supporting the management team. She keeps the administrative side of the business organized and moving, so Crown's managers can stay focused on clients, crews, and the quality of service in the field. Her reliability and attention to detail have made her someone the whole team depends on every day.

In her collections role, Gina manages accounts with professionalism and care. She keeps billing accurate and follow-up consistent, and she handles each client conversation courteously and clearly. That steady approach helps Crown maintain strong client relationships while keeping the business on solid financial footing.

For Crown's clients, Gina's work means smooth communication, accurate records, and prompt answers to questions. Her support behind the scenes helps the management team respond quickly and follow through on commitments. With five years of Crown experience, Gina is a key part of what makes Crown dependable from the first call to the final invoice.